FREQUENTLY ASKED QUESTIONS
Do you have a
question for me?
ADOPTING A DOG
What do I need to do to adopt a dog from Helping Hounds?
You can apply to adopt a dog by completing our online adoption application form.
How much is the adoption fee?
The adoption fee is £425.00 for each dog that is adopted from Helping Hounds. This includes a three point harness and slip lead that we require you to have from us as part of the adoption.
Will you rehome to me if I already have a dog or other pets?
Yes, on a case by case basis depending on the needs of the dog that is being adopted and the needs of the dog(s) or pets that already reside in the home.
Do you rehome to families with children?
Yes we do, on a case by case basis.
Do you rehome to older people or those with reduced mobility?
Yes we do, we always try to match the dog with the person/family.
Do you rehome to full time workers?
Yes we do, providing arrangements have been made to ensure the dog(s) are not left on their own for any great length of time.
Do we need to have a home check and what happens during one?
Yes all of our potential adopters need to have a home check prior to having a Meet & Greet with one of our dogs. The home check gives us the opportunity to ensure that your home and family life is suitable for the dog that you wish to adopt and helps to avoid any disappointments.
Why do I need to pay a reservation fee?
The rescue is manned entirely by volunteers and we need to ensure that you have thought seriously about what it means to adopt a rescue dog.
What is a 'Meet & Greet'?
The purpose of a Meet & Greet is for you and any family members or dogs that live in the household to meet the dog that you are thinking of adopting and for the dog to meet you.
What happens after I submit my application to adopt a dog?
Once we receive your adoption application one of our team will contact you to talk through the application, to ask any questions that we may have and to talk to you about the next steps which will include:
Home Check - if this okay then we will arrange a Meet & Greet.
Reservation Fee - if there is a particular dog that you would like to adopt then we will ask you to pay a reservation fee of £100.00.
Meet & Greet - this will happen on at least one and sometime more occasions.
Adoption Contract - this will be sent to you and will need to be fully completed and signed prior to you taking the dog to its new home.
Adoption Fee - this will need to be paid in full prior to you taking the dog to its new home.
Day of Adoption Essentials - in order for us to let you take the dog home you will need to arrive with; Collar with ID tag, Harness, Lead AND a Slip Lead. We are sorry but if you arrive without these we will not be able to let you take the dog until you come back with them.
Free 5 weeks of Pet Insurance - this will be arranged for you from the date that you take the dog to its new home.
Microchip - this will be updated by us with your details after you have taken the dog to its new home.
Follow up contact - we will contract you regularly in the first few months post adoption.
Do you sometimes turn down adoption applications?
We have years of experience with dogs rescued from Europe which helps us to match each dog to the right home based on their individual needs.
Do you offer rescue backup for life?
Yes we do. Should circumstances change for you and you are no longer able to keep your dog we will take him or her back and rehome them for you. It is part of the adoption contract that you sign that the dog has to come back to Helping Hounds Hampshire and Surrounds unless otherwise agreed by us in writing.
What do I need to bring on adoption day?
On adoption day when you come to take your dog to its new home you MUST have the following items with you:
Collar with ID Tag
AND Slip Lead
ABOUT THE DOGS WE RESCUE
What breed are the dogs?
The majority of the dogs we rescue are cross breeds with much variety in their DNA's, which in so many ways is a good thing!
Do you have any background information for the dogs?
We normally do not have much background information as most of our dogs have either been found abandoned on the streets or have been rescued from the municipal pound (or kill shelters).
Are the dogs house trained?
No, normally the dogs are not house trained unless they have been with a fosterer. They will need some help with house training initially however, most of them master it very quickly despite them often never having been inside a home.
Do the dogs coming from Europe have to go into quarantine?
Since January 2012 there is no quarantine into the UK from Europe.
Do I get a health report when I adopt a dog?
All our dogs have a health check prior to leaving Romania and any condition or medical issue that requires attention will normally be dealt with prior to them being put up for adoption. We disclose any medical history or specialist reports that we have prior to any adoption.
Are the dogs vaccinated and neutered/spayed prior to being adopted?
All of our dogs that are available for adoption are normally neutered/spayed unless they are too young or in some case too elderly. If they are too young then it is part of the adoption contract that you sign for you to arrange this once they are old enough.
If the dog I adopt is on medication will I be given medication to go home with?
Yes we will give you any medication that we have specifically for the dog being adopted.
Will I have to provide the same food that the dog is being fed at the kennels?
We will advise you the type of food that they have been eating and if they have any special dietary requirements.
AT THEIR NEW HOME
They have got an upset tummy should I be concerned?
Its very common during the early days in their new home for the dog to have an upset tummy.
What support do you offer after I have adopted a dog?
We feel its important to offer our adopters support and we promote responsible rescue and rehoming which includes rescue back up for life.
Is it necessary to use two leads (clip lead & slip lead) to walk my dog?
Yes absolutely. The dog will not be used to being with you or a lot of the things that you are exposing it to. We have years of experience and sadly know of several cases where dogs have escaped from a single lead on a collar or harness and then sadly been killed. This is to ensure the safety of the dog.
Why do you need foster carers?
Some dogs benefit from being in foster homes rather than in our kennels. This can be the case for elderly dogs or dogs that have only ever lived in a home. It also helps dogs that have never lived in a home adjust to home life prior to them finding their forever home.
Who can become a foster carer?
You will need to be over 18 and with own your property or have permisson in writing from your landlord to keep dogs at the property. You will need to have a securely fully fenced garden with fencing which is a minimum of at least 5 feet high at all points. We may need this to be higher for certain dogs.
Can I foster if I work full time?
This will depend on the hours you work and what flexibility your work allows. You will need to spend a good part of each day with the dog to help them adjust to living with you and in a lot of cases to help them build up their confidence. Ideally we do not want the dogs being left for long periods of time.
How long do dogs normally spend in a foster home?
This will depend on the individual dog, for some it may only be a few days but in most cases, it will be for a few weeks and in some cases a few months.
Will it be expensive for me to be a foster carer?
We provide the food and equipment that you will need for the dog and we also cover the cost of any veterinary bills whilst the dog is in your care.
What sort of help, support and guidance will be available to me?
Foster carers will receive regular contact from one of our volunteers who specialises in fostering.
How do I apply to become a foster carer?
Do foster carers have to follow any particular rules?
Yes we will provide your with guidelines which will include things such as:
Always ensuring the dog is walked with a collar & tag, a harness on, a clip lead on the harness and a slip lead.
Never letting the dog off the lead unless you are in a fully enclosed fenced specialist exercise field.
I would love to volunteer but I don't have lots of spare time and I'm not sure I can commit to the same shift every week?
All we ask for from our volunteers is for them to commit to a minimum of two hours at the kennels per week.
I have never had a dog before or looked after one - can I still volunteer?
I have had my induction but I am a bit nervous that I won't remember what to do?
That's perfectly normal and most of us were new volunteers at one time!.
I have been volunteering for a while - Is it okay to bring my friend or family member with me to my next shift?
No sorry we are not able to allow this as it would invalidate our insurance.
What times do you need volunteers to cover shifts?
We need volunteers to cover shifts 7 days a week, from breakfast in the morning until teatime in the evening (as after all the dogs cannot feed themselves!). The dogs need socialisation during the day through play, training and walking and there are also cleaning/tidying duties that need to done daily (kennels, dog beds, kennel garden).
Is it okay to bring my own dog with me to the kennels when I volunteer?
No, sorry, for a variety of reasons we do not allow you to bring your own dog to the kennels with you when you are volunteering.
My children would love to help - can I bring them to the kennels when I volunteer?
No sorry please do not bring your children with you when you are volunteering as it would invalidate our insurance.